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Terms & Conditions

The Lunch Lady Lou website is owned and managed by Lunch Lady Lou Pty LTd, (ABN 33 614 521 809).

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

Lunch Lady Lou Pty Ltd makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Advertising and Sponsorship

Posts on Lunch Lady Lou Pty Ltd may contain links to sponsors and affiliates which may receive monetary compensation. This helps to support the growth and development of Lunch Lady Lou.  This will always be stated as such on the post.

Orders and Payment

By placing an order through this site you will be deemed to have read, understood and agreed to these Terms and Conditions.

A contract between you, the user and Lunch Lady Lou Pty Ltd for the sale of our products will only exist once an order has been accepted, paid for, processed and/or delivered and downloaded.

You, the user, agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a Product

All amounts are stated in Australian dollars.

Lunch Lady Lou Pty Ltd accepts online payments in a secure environment. The price and availability of our products is subject to change without notice.

Our Security Policy

This website uses a secure payment gateway for online credit card transactions.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Lunch Lady Lou Pty Ltd or any outside party.
  • Lunch Lady Lou Pty Ltd products are hosted via WooCommerce.
  • Stripe is our authorised third party processor

Delivery Policy

By ordering through the Lunch Lady Lou Pty Ltd website you accept and agree to our delivery policy.

After ordering products, digital ebooks or other digital offerings from this website, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Products will be shipped (or personally delivered) to your nominated address on the day selected.

If you are not present at your nominated address at time of delivery, Lunch Lady Lou Pty Ltd reserves the right to charge a $15 redelivery fee for any failed delivery attempts.

If you wish to query a delivery please contact Lunch Lady Lou Pty Ltd via email.


This website and its content remains the copyright of Linda Ellis as Lunch Lady Lou Pty Ltd. All rights reserved.

By using this site, you acknowledge that the website and all related content is subject to copyright and possibly other intellectual property rights. We grant you a limited, non-transferable license to access and use this Website solely for your personal use.

Permission to reuse, copy or reproduce any content from this Website and related e-courses is strictly prohibited, unless prior written permission has been obtained from us.

You may not copy the content from any of the blogs, recipes, e-books or other digital products associated with this site to individual third parties for their personal or commercial use.

Subject to applicable law, we may revoke a users permission to use this site at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.

Other bloggers and users are welcome to reference Lunch Lady Lou Pty Ltd  blog posts provided that the content of the article is not changed or altered and the Lunch Lady Lou Pty Ltd website is clearly referenced with a link to the original source/blog post.

User Site Permissions

In using this Website, you must not:

  • Provide us with inaccurate or incomplete information;
  • Violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions;
  • Impersonate any person;
  • Distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software;
  • Collect or store personal data about other users of this Website; or
  • Engage in any other conduct that inhibits any other person from using or enjoying this Website or our associated social media pages and/or groups.

Refund policy

Due to the nature of the digital products that we offer, we are unable to offer refunds once you have purchased or downloaded our products. We are in the business of maintaining relationships however, and want to maintain yours, so if you are dissatisfied with any element of this site or our products, please contact us via email to discuss further.

Lunch and catering orders are open to date changes. The order cut off for lunch and catering orders is 2 business days prior to delivery. We ask you advise us in writing by email with all relevant detail changes.


Lunch Lady Lou Pty Ltd may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website.


Lunch Lady Lou Pty Ltd will not be liable for any delay in performing any of the obligations under these terms and conditions if such delay is caused by circumstances beyond our reasonable control.

This site is governed by the laws of NSW, Australia, and users irrevocably submit to the exclusive jurisdiction of the courts of NSW, Australia.

The purchase of products from the Lunch Lady Lou Pty Ltd site is conducted electronically and each party agrees that the other may communicate with it electronically for all aspects of any product purchase, including by sending electronic notices.

Privacy Policy

Lunch Lady Lou Pty Ltd is committed to keeping your personal data confidential and secure. We will not sell, loan or provide access to your personal information to any third party provider, however, please note that your personal information will be used throughout the registration and payment processes associated with this site.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

You can read our full Privacy Policy here.


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